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Job Purpose:
Shifts will vary, up to a maximum of 8 hours, between 8 AM and 8 PM as required, with one Saturday a month from 8 AM to 2 PM included in a rotation.
You will be responsible for first line support with inbound calls, raising tasks and filtering queries to correct departments and colleagues. Delivering an exceptional service to our customers and clients. Organising own workload and ensuring accountability for follow up. Ensuring accuracy of data on all systems of work, with clear detail and instruction.
What you will be doing as our Telephone Receptionist & Inbound Call Handler:
Duties:
- Providing exceptional customer service throughout the organisation, aligned with CCS Values.
- Efficiently handling and managing incoming calls for multiple departments, ensuring prompt responses and accurate redirection. When transfer is not possible, creating and logging callback requests to ensure timely follow-up and resolution.
- Making outbound calls as necessary.
- Accurately taking messages and information, and efficiently relaying them to colleagues across different departments.
- Staying informed about new customers and updates shared by various teams.
- Identifying potential enhancements to systems and processes as part of ongoing improvement efforts.
- Always representing the company in a professional manner.
- Fostering positive relationships with both customers and colleagues.
- Overseeing daily administrative tasks as assigned by the Line Manager.
- Completing additional duties and responsibilities as required by the business.
- Updating contact lists, including extension numbers, when necessary.
Skills/Qualifications:
- Exceptional customer focus and attention to detail
- Good communication skills, both verbal and written, to include computer literacy and excellent typing skills.
- Good organisational skills, including own time management.
- Administration & Customer Service experience
- Experience handling inbound and outbound calls.
- Professional telephone manner
- Excellent listening skills
- Ability to multitask.
- Able to use own initiative.
- Confident on the telephone
- Highly motivated individual
- Excellent timekeeping and attendance
Desirable:
- Administration Qualification
- Call Centre Experience
Why Choose CCS?
- Develop new skills with our full training programs, coaching, and mentoring support.
- Grow your career with us, with clear pathways for personal development.
- Enjoy long-term contracts and job security.
- Earn excellent rates of pay that reflect your skills and dedication.
Be Part of a Growing Team & Apply Today!
If youre ready for a new challenge and want to be part of a forward-thinking company, contact us to learn more about our opportunities. Your journey to a rewarding career with CCS starts here!
Benefits for working at CCS:
- Pension Scheme, (Auto-enrolment after completion of probation.).
- Buying / Selling of annual leave after successful probation period in the allocated window.
- Potential for enhanced benefits package after two years service, based on performance.
- Professional growth.
- Parking available in office locations.
- Refer a friend bonus scheme.
- Work related training (in-house and external where appropriate).
- 24/7 Employee Assistance Program
