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Main Duties
You will be responsible for providing effective IT Service Operations and leading the Service Desk team. This is a key role within the IT Leadership Team and is responsible for managing our business applications support, primarily D365 F&SCM, and integrations with other enterprise systems.
Key Responsibilities
- Manage all aspects of IT Service Operations.
- Interact with business users, other departments within IT, and 3rd party vendors to provide appropriate service management solutions.
- Manage incident management lifecycle within the Service Desk.
- Ensure tickets allocated are resolved effectively and in line with agreed SLAs.
- Handle multiple overlapping work streams and competing deadlines within the team.
- Ensuring the delivery of Le Creuset specific service management processes.
