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Are you passionate about providing exceptional customer service and ensuring smooth operations? We are looking for a dedicatedService Coordinatorto join our team!
Key Responsibilities:
- Customer Interaction:Manage inbound calls and emails, providing estimates and lead times to ensure high customer service standards.
- Efficient Call Management:Answer all calls within SLA, aiming for first call resolution.
- Service Order Management:Track service orders from logging to completion, updating technician schedules and linking repairs to purchase orders.
- Proactive Communication: Keep customers informed on service order status and spare part delivery.
- Customer Ownership:Provide a dedicated point of contact for service orders.
- Scheduling: Proactively schedule planned service orders for timely completion.
What You Need to Succeed
- Solid experience in customer service
- Competent with MS office especially Outlook and Excel
- Good verbal and written communication skills
What you can expect from us
- International career development opportunities
- Part of One Team who thrive from collaboration and drives continuous improvement
- Supports working families through enhanced family friendly policies and flexible working patterns.
- Supporting individual learning, development and growth within the Company
- We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
- Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4 x life assurance.
