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- Start date: ASAP
- Duration: end of MarchÂ
- Hours: 08:45 – 17:00, Monday to Friday (1-hour lunch break)
- Pay: £13.63 per hour
- Based: Arbroath
- Appraising situations to solve varied problems/develop solutions
- Collating, checking and organising returns
- Contributing to the continuous improvement of processes and procedures
- Creating and updating files and maintaining records
- Dealing with routine One Contact Centre enquiries
- Digital tasks including data input, complex word processing, minute taking and the use of a range of software packages
- Following a range of routine procedures and instructions, using initiative to make routine decisions and deal with any routine service related problems
- Maintaining and updating service mailbox, where required
- Obtaining information and facts from policies, files and circulars etc.
- Preparing standard reports
- Processing and/or checking a range of financial documentation
- Processing confidential, personal and sensitive information
- Reception duties and dealing with members of the public making routine service-related enquiries, where required
- Recording and monitoring expenditure
- Routinely exchanging, seeking and providing information for and to members of the public and members of staff within the organisation
- Undertaking general business support duties such as cash handling, mail duties, photocopying and/or scanning etc.
- To comply with all data protection law in the processing of personal, and special categories of personal data, in line with the council’s full privacy statement and service privacy notices
- To comply with data protection law in the management of employees in line with the human resources data protection policy and employee privacy notice
