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- Follow routine procedures and instructions, using initiative to make decisions and resolve routine issues.
- Utilize a variety of software packages to support administrative tasks.
- Appraise situations and solve varied problems, providing appropriate solutions.
- Collate, check, and organise returns, and prepare standard reports.
- Obtain information from policies, files, circulars, and other sources.
- Provide comprehensive and confidential administrative support, including processing personal and sensitive data.
- Create, update, and maintain files and records accurately.
- Process and check financial documentation, authorising further actions.
- Generate orders for Services/Budget Holders and process invoices, credits, and payments.
- Implement and process Direct Debit payments and BACs notifications.
- Elicit and provide information to colleagues and the public in a professional manner.
- Ensure compliance with data protection laws while processing personal data.
- 2 National 5 qualifications (including English), or NC Level 5, or a Modern Apprenticeship, or SVQ Level 2 in Administration, or equivalent qualification.
- Willingness to undertake mandatory information governance training.
- Strong oral and written communication skills.
- Good numeracy skills and customer care abilities.
- Proficient in Microsoft Office packages with excellent keyboard skills.
- Knowledge of financial procedures and documents, as well as administrative processes.
- Ability to appraise situations, solve problems, and prepare accurate returns and reports.
- Ability to work independently, as part of a team, and meet deadlines with minimal supervision.
