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- Provide front desk reception services, welcoming visitors and ensuring a professional first point of contact.
- Maintain the visitors’ log/fire register by recording arrivals/departures and issuing visitor badges.
- Manage the building key register, recording the issue and return of keys.
- Ensure notice boards are kept up to date and maintain stocks of leaflets, including database updates and reporting.
- Record and receipt tender documents.
- Assist with the production of staff ID badges as required.
- Issue job application packs on behalf of Human Resources.
- Manage room bookings using the council’s booking system.
- Assist in setting up audio-visual equipment for meetings and support caretakers with refreshments and clean-up duties.
- Conduct weekly fire alarm tests and maintain records in the fire log and accident record book.
- Respond to public queries either directly or via referral to the ACCESSLine phone point.
- Handle general phone enquiries professionally.
- Input data into the council’s flexitime system and generate reports as needed.
- Accept and sign for package deliveries addressed to building occupants.
- Provide cover for other receptionists during periods of sickness or annual leave.
- Ensure compliance with all data protection laws regarding the processing of personal data in line with the council’s privacy policies.
- Strong interpersonal and communication skills.
- Excellent organisational abilities with attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in administrative tasks and IT systems.
- A customer-focused approach with a friendly and professional attitude.
