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This is a great role for a candidate who would like a fast paced hybrid role (3:2) and working alongside the patient coordinator when in the office..
You need to be highly personable and organised as you'll be required to work with the practice's Harley Street Consultants and their HNW clients to ensure that first-class customer service standards are always met.
Candidates should be able to demonstrate exceptional communication skills, both written and verbal, possess the ability to multitask and handle several clients at one time professionally and calmly.
The role includes but is not limited to -
Act as the primary point of contact for patients, providing information on consultations, costs, etc. Preferably have experience with the Semble patient portal
- Respond - quickly and efficiently - to all incoming booking and enquiries.
- Provide appropriate information, with accuracy and professionalism
- Deliver exceptional customer service and ensuring all patients have the best experience from beginning to the end of their treatment
- Liaise between patients, rest of the team and Consultants to ensure a seamless experience from consultation to treatment.
- Liaise with clinical team to ensure all required documentation is complete and accurate before treatments.
- Maintain up-to-date and accurate patient records on CRM in compliance with clinic policies and data protection laws
- Collaborate with the financial and administrative teams to ensure that all patient payment plans and invoices are processed correctly.
- Ensure patient care and safety by monitoring and confirming consent forms, medical history, and follow-up requirements.
- Provide compassionate and professional support to patients, addressing any concerns or questions regarding their medical journey.
- Covering for the Receptionist when and if required e.g. covering sick leave or any other emergency
- Managing internal and external communication
- Maintaining accurate records Ensuring compliance with all laws and company policies
Essentials
Working well under pressure and meeting deadlines
Having excellent verbal and written communication skills
Being self-motivated, proactive and result-oriented
Monday to Friday, 9am - 6pm (need flexibility), health includes healthcare, pension and discretionary bonus.
