General Manager - Private Health Club at 4Leisure Recruitment in Ashford

General Manager – Private Health ClubWe are looking for a talented, enthusiastic, commercially focused General Manager with excellent aptitude for operational management to work within this multi-faceted fitness, wellness and hospitality business in Surrey. This is a rare General Manager opportunity as you will take ownership of a wonderful health club and be focused on product development and delivering a number of investment projects over the next couple of years.The General Manager will be responsible for the day-to-day management of the club, ensuring revenue growth, customer satisfaction, people development and a safe environment for all. Key areas of emphasis include sales generation, food and beverage, financial control, expense management and developing the team to deliver outstanding customer experience.Further responsibilities include:

Continuous monitoring of the agreed standards and training & recording of all relevant staff.
Manage all food and beverage service which includes the licensed bar, hot and cold display counter, catering department, kitchen, snack bar, and co-ordinate to achieve qualitative/quantitative goals and ensure customer satisfaction.
Ensure that employees meet all standards for performance, appearance and service provision.
Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions.
Follow up with guests/members to ensure satisfaction.
Report and record any health and safety or maintenance issues that cannot be fixed/repaired on site.
Ensure new employees receive induction and training for their position that is consistent with group standards and policy.
Coach employees and give positive reinforcement when appropriate.

Basic salary is circa £50-60K plus a bonus and additional benefits. If you are interested to learn more about the role, or make an application, please contact James Procter for a confidential discussion.

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