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Resident Manager - Leatherhead
We are seeking an experienced and customer-focused Resident Manager for a full-time permanent position in Leatherhead. This is an excellent opportunity for a skilled property professional who is dedicated to delivering top-tier service and ensuring a positive resident experience.
Role Overview:
As the Resident Manager, you will be the primary point of contact for all residents, ensuring a seamless and enjoyable experience from their initial enquiry through to move-out. Your role will include maintaining high occupancy rates, preparing properties to a high standard, and driving resident satisfaction across various platforms.
Key Responsibilities:
- Serve as the main customer-facing representative for residents, visitors, colleagues, and contractors.
- Manage the resident experience from first enquiry to move-in and throughout their residency.
- Conduct property viewings and manage the reservation process.
- Perform regular inspections of properties to ensure they are maintained at the highest standards.
- Oversee the move-out process, including deposit release and utility management.
- Support resident events and office operations, ensuring smooth daily activities.
- Maintain accurate records and data in compliance with company policies.
Qualifications & Experience:
- ARLA or equivalent property qualification (Level 3 essential, Level 4 desirable).
- Proven track record in delivering outstanding customer service in lettings or property management.
- Strong computer skills, particularly in Microsoft Office and property management systems such as Yardi.
Key Skills:
- Exceptional customer service and communication skills.
- Problem-solving abilities and resilience under pressure.
- Excellent attention to detail and organizational skills.
- Confidence in engaging with residents, management, and external providers.
What's on Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment in Leatherhead.
- A role that offers variety, challenge, and the chance to make a significant impact on the resident community.
