Back to search
Customer Service Supervisor£30,000 - £33,000Monday to Friday, 9.00 -5.00pm35 hours - Office BasedSouth Kent
Are you looking to kick start a career within Insurance? Do you have previous experience within customer service and line management? If YES, then this may the perfect opportunity for you!
My client, a national business who specialise in various areas of Insurance, are looking for a switched on, enthusiastic Customer Service Supervisor to join their team.
If you would like to join a company who invest in their staff’s development and have a low staff turnover rate… then continue reading!
Duties include:
· Advise all new and existing customers on insurance policies and requirements
· Dealing with insurance claims
· Filing customer claims following the companies policies and procedures
· Building strong working relationships with customers as well as colleagues in other departments
· Maintaining a strong knowledge of company products and services
· Conducting training and compliance checks by listening to phone calls and scoring staff on their compliance during the call
· Giving constructive feedback to staff
· Reporting any compliance breaches to the relevant person
· Following PRA, FCA and internal procedures at all times
To be considered for this role, you must have / be:
· Previous customer service supervisory experience
· Knowledge of insurance (desirable)
· Excellent communication skills, both written and verbally
· Ability to build and maintain strong relationships with others
· A quick learner with a can do attitude
· Highly organised with the ability to juggle multiple priorities
· Competent using IT to include MS Office and CRM systems
· Educated to degree or A Level grade (or equivalent)
The successful candidate will be provided with rigorous training and working within a friendly inclusive team! There are clear progression routes within the company and people who work here tend to stay for a long time due to the company culture, career opportunities and fantastic benefits!
If you meet the above criteria, please submit an updated CV today for immediate consideration!
This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.
Not quite the right role but still looking?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.
By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
