Back to search
Job Title: Customer Service Team LeaderLocation: AshfordSalary: £32,000 - £35,000 per annum (Dependent on experience)Job Type: Full time/permanent (Office based) , working Monday to Friday 08:30 - 17:00
Are you a motivated and experienced team leader with a passion for delivering exceptional customer service?We are looking for a experienced Customer Service Team Leader to join our award winning, highly reputable client based in Ashford.
Key Responsibilities:
- Manage and lead a team of dedicated customer service representatives.
- Oversee performance management to ensure team members meet and exceed targets.
- Handle escalated complaints and issues, providing effective and efficient resolutions.
- Produce comprehensive performance reports for senior management.
- Effectively allocate work within the team to optimise productivity and service delivery.
- Manage and allocate incoming calls and emails efficiently, ensuring timely responses.
Requirements:
- Proven experience in managing a customer service team.
- Strong performance management and leadership skills.
- Excellent problem-solving abilities and a customer-first mindset.
- Great organisational skills to manage workloads and prioritise effectively.
- Strong communication skills, both written and verbal.
