Client Services Manager

Do you come from the Beauty industry, travel agency , recruitment, estate agency or Flight attendant world...

Do you have amazing Customer Service and face to face people skills and want an opportunity to work for an amazing, well established property company

Are you a confident, enthusiastic person with the ability to sell and open doors...if so read on.

This is an Exciting opportunity for a Client Services Manager .

Monday to Friday 8.30- 5
30k-35k

The successful candidate will play an integral role promoting this company based in Ashford, Kent, in the property community.

This is a key role in enhancing sales and ultimate financial performance of the centre.

Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi-task and work under pressure, is highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service.

The ability to be a team player will be vital.


Job Role:

To be accountable for the financial and operational performance of the centre.
To attract new clients and ensure the retention of existing clients with a view to maximising revenues
Overall management, control and accountability for the financial and commercial performance of the centre.
Management of financial procedures.
Provision of exceptional customer service whilst ensuring operational efficiency's.

Sales & Marketing
Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions.
Promote available space in the centre on pre-agreed commercial terms.
Achieve target sales to grow and maintain centre occupancy levels.
Manage licence agreement renewals to maintain centre occupancy levels and grow revenues.
Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements
To maximise revenue from various products available within the Centre.
Network with influencers, public sector, and inward investment bodies and target potential customers.
To assist in preparing marketing collateral suitable for the centre.
Identify, recommend and implement local marketing initiatives.
Enquiry handling, viewings, contract negotiations and completions.
Creative and professional use of social media
Develop promotional campaigns for the business centre and its facilities.

Financial
Provide Financial Management Information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided).
Manage the business centre in line with agreed annual budget to achieve the target financial returns.
Effectively monitor and manage aged debtors.
Demonstrate a good understanding of profit and loss reports and managing costs.
Recommend and implement potential areas where additional revenue can be generated.
Present lettings and additional service revenue plans as required.

Benefits

25 days plus bank hols

pension

health care

Life assurance

This is permanent position