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Complaints Assistant

Hamilton Woods
Posted 9 days ago, valid for 20 days
Location

Ashford, Kent TN26 1NN

Salary

£17 per hour

Contract type

Part Time

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Sonic Summary

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  • Hamilton Woods Associates is seeking a temporary Complaints Assistant for up to 8 weeks with a salary of £17 Umbrella in Kent.
  • The role involves overseeing customer feedback, supporting complaint handlers, and ensuring excellent customer service.
  • Candidates must have previous customer service experience and strong organizational skills.
  • The position requires monitoring the enquiries inbox and investigating complaints to maintain up-to-date records.
  • Interested applicants should contact Lucie Houston or apply online, noting that only shortlisted candidates will be contacted.

Complaints Assistant
Temporary, 8 weeks+
17 Umbrella
Kent

Hamilton Woods Associates are currently recruiting for a Complaints Assistant on a temporary basis, up to 8 weeks for an organisation to have the initial oversight of all feedback from customers through surveys, compliments and complaints.

Duties of the Complaints Assistant role will include, but is not limited to:

  • Support complaint handlers by advising on decisions
  • Monitor and manage the enquiries inbox
  • Investigate and respond to complaints
  • Deliver excellent customer service
  • Ensure records are kept up to date

Essential Requirements for the Complaints Assistant:

  • Previous customer service experience
  • Organisational skills

To be considered for this exciting role, please contact Lucie Houston - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

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