Customer Service Operative

Contract Personnel are pleased to be working with our Ashford based client, in search of a Customer Service Operative to join the business on a 6 month Fixed Term Contract. 

Main Responsibilities:

• To manage the day-to-day requirements of the company's customers, ensuring correct information and effective communications is delivered and providing a robust customer service experience to all customers.
• Taking ownership of customers issues and following problems through to resolution.
• Being the first point of contact for key customers and business sector managers.
• Managing key accounts through the relevant sales contacts within the business as well as with buyers for customers.
• To improve both internal and customer experiences when dealing with the customer service team.
• To avoid any additional unnecessary spends leading to increased storage and distribution costs.
• Manage / monitor part pallets by offering to customers on point of order.
• To create continuous improvement plan and efficiency improvement mindset culture within the team.

You may be required to carry out any other duties as are within the scope, spirit and purpose of the job, as requested by the line manager.

Working times are 8am - 5 pm Monday - Friday (no weekends)

To apply or for further information, please contact Lisa Hollis @ Contract Personnel, Norwich