Customer Service Team Leader

Job Title: Customer Service Team Leader

Location: Ashford

Salary: 32,000 - 35,000 per annum (Dependent on experience)

Job Type: Full time/permanent (Office based) , working Monday to Friday 08:30 - 17:00

Are you a motivated and experienced team leader with a passion for delivering exceptional customer service?
We are looking for a experienced Customer Service Team Leader to join our award winning, highly reputable client based in Ashford.

Key Responsibilities:

• Manage and lead a team of dedicated customer service representatives.
• Oversee performance management to ensure team members meet and exceed targets.
• Handle escalated complaints and issues, providing effective and efficient resolutions.
• Produce comprehensive performance reports for senior management.
• Effectively allocate work within the team to optimise productivity and service delivery.
• Manage and allocate incoming calls and emails efficiently, ensuring timely responses.

Requirements:

• Proven experience in managing a customer service team.
• Strong performance management and leadership skills.
• Excellent problem-solving abilities and a customer-first mindset.
• Great organisational skills to manage workloads and prioritise effectively.
• Strong communication skills, both written and verbal.