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Service Scheduling Manager

Office Angels
Posted 15 hours ago, valid for 25 days
Location

Ashford, Kent TN23 8AF

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position available is for a Service Scheduling Manager in the Gas industry, located in Ashford, Kent.
  • The salary for this role ranges from £35,000 to £40,000 per year.
  • Candidates should have previous experience managing a team and in service scheduling or a similar role.
  • Strong organizational, communication, and customer service skills are essential for success in this position.
  • The role involves managing a team of 10-12, scheduling service appointments, and ensuring customer satisfaction.

Are you an organised and detail-oriented individual with excellent communication skills? Do you have experience in scheduling and managing services? Have you managed a team of Schedulers before? If so, we have an exciting opportunity for you!

We are currently seeking a Service Scheduling Manager to join our client's dynamic team within the Gas industry. In this role, you will be responsible for coordinating and scheduling service appointments, ensuring optimal customer satisfaction and efficient service delivery.

Job title: Service Scheduling Manger

Salary: £35k - £40k

Location: Ashford, Kent

Hours: Monday - Thursday 8am - 5pm, Friday 8am - 4pm

Your key responsibilities would be to:

  • Manage a team of 10-12
  • Manage the scheduling of service appointments, ensuring that bookings are optimised for customer convenience and resource allocation.
  • Liaise with customers and gas engineers to confirm appointments and gather all necessary information.
  • Coordinate with various teams within the organisation to ensure all resources and materials are available for scheduled appointments.
  • Monitor service schedules and proactively resolve any conflicts or issues that may arise.
  • Provide exceptional customer service by addressing any concerns or complaints related to service scheduling.
  • Maintain accurate records of service appointments and generate reports as needed.
  • Stay up-to-date with industry trends and best practises in service scheduling to optimise processes and improve customer satisfaction.

Experience required for this role:

  • Previous experience managing a team and in service scheduling or a similar role.
  • Strong organisational and time management skills, with the ability to prioritise tasks effectively.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external customers.
  • Detail-oriented with a keen eye for accuracy and problem-solving.
  • Proficiency in using scheduling software and tools.
  • Strong customer service orientation, with the ability to handle customer inquiries and complaints professionally.
  • Ability to thrive in a fast-paced and deadline-driven environment.

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.