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We have a fantastic opportunity for a Business Support Officer at Tameside Council, this is a full-time temporary role for the next 2 – 3 months with the possibility of extension.
What is the role?
Tameside Council are looking for a Business Support Officer to work within the temporary accommodation team in supporting households placed into emergency accommodation to find alternative accommodation.
What are your responsibilities?
·To provide a wide range of clerical support to the team·You will be providing administrative support to a number of households across the borough providing a holistic and wrap around support model to ensure a timely move on into sustainable accommodation.·You will be part of a very busy and fast paced service providing the statutory homelessness function.- To be fully conversant with the Community Safety and Homelessness Systems i.e Locata, Uniform, Independent Living etc.
- Input / Extract and maintain information
- General enquiries
- Ensure accurate and complete data for the service area.
- Provision of an appropriate and courteous response to all forms of enquiries, taking message and making telephone calls etc as appropriate.
- Provision of a reception service to all callers offering relevant advice / support as necessary.
- To provide a photocopying, filing and word processing service to the team.
- Developing and maintaining effective admin systems and ensuring that all computerised and manual systems are updated and maintained to the appropriate standard.
- To provide cover as and when required to support the needs of the service.
- To be aware of and adhere to departmental financial procedures in relation to: Petty Cash/ credit card, Agresso ordering, receipt and payment of goods.
- Arrange, administer and attend meetings as required
- We are looking for a highly motivated individual to join a very busy front line housing advice service.
- The main focus of these roles will be the first point of contact for customers both in person at the team’s reception area as well as online contacts and referrals.
- Previous experience of working with housing or homelessness would be an advantage as conducting triage calls is part of this role.
- The ability to work well under pressure as well as fabulous administration skills are essential
What skills do you Need?
- Must have recent experience of working as a Business Support Officer / Administrator, ideally for the local authority or housing association
- Strong IT Skills, as you will be using Microsoft office, and internal council IT systems.
- Excellent people skills, as you will be speaking to the public, other members of staff and managers.
- You will be required to cover reception for 2.5 days a week, out of the 5 days.
Next Steps:
To receive a full job description please apply below or email your CV toÂ
