Back to search
- Location: Market Place, Ashton-Under-Lyne, OL6 6DL
- Job Type: Temporary, full time
- Contract: Initially until 31/03/2025
We are seeking a dedicated Customer Service Administrator to join our Cultural and Customer Services team. This role is crucial in assisting residents by providing one-to-one support to navigate available support services, enhancing their financial resilience. The ideal candidate will have a background in customer service while also being an experienced Administrator able to work accurately.
Day-to-day of the role:- Assess and process applications for the Tameside Resettlement Scheme and Household Support Fund according to regulations and scheme guidance.
- Identify and apply the most appropriate type of discretionary support for customer needs.
- Complete accurate and concise case recording on systems/databases.
- Conduct benefit checks and refer complex cases to Welfare Rights or Citizens Advice as needed.
- Assist with Blue Badge claims and application processing.
- Collaborate with other services or external agencies to gather relevant information to improve financial resilience and provide holistic support to customers.
- Manage complaints received in person or by telephone, logging them into the system or directing them to the appropriate service unit.
- Respond to customer inquiries effectively and courteously
- Assist customers in making claims for housing benefit, council tax support, and other related applications.
- Excellent administration skills
- The ability to work accurately and under pressure
- Proven experience handling complex enquiries in a customer service environment across various channels (telephone, electronic, face-to-face, email).
- Proficient in IT applications, including Excel and data inputting.
- Excellent communication and interpersonal skills, with the ability to provide advice in accurate spoken English.
To apply for the Customer Service Officer - Navigator position, please submit your CV detailing your relevant experience and why you are interested in this role.
