Customer servicer leader

A J Recruit Ltd

Posted 13 hours ago, valid for 14 days

Aylesbury, Buckinghamshire HP17 8YJ, England

Full Time

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Sonic Summary

The Customer Service Leader is responsible for managing incoming customer inquiries and ensuring compliance with service level agreements (SLA).
The role requires a minimum of 3 years of experience in customer service management and offers a salary of $60,000 per year.
Key responsibilities include handling customer complaints, overseeing a small team, and ensuring timely resolution of issues.
Strong skills in problem-solving, organization, and time management are essential for success in this position.
The ideal candidate will be a team player dedicated to maintaining high morale and keeping the customer service system updated.

Job title: Customer Service Leader Department/Section

Customer Service Main purposes of job:

Dealing with incoming enquires from our customers.

Management on SLA for each of our customers requirements.

Daily admin management.

Dealing with customer complaints and expediting the resolution of the complaint.

Management of a small team.

Task completion on our system is complete.

Team player.

Key skills in problem solving:

Management Organised Time management Multi task is essential - my client deals with many customer portals.

Key results/objectives:

To ensure our system is up to date.

Dealing with all communications we receive from our customers.

Make sure thier customers are up to date.

Any issues are resolved in a timely manner

Ensure the team morale is great.

Responsible for staff/equipment - Customer service team

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