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- Location: Aylesbury
- Job Type: Full-time
We are seeking a dedicated Customer Services Assistant to join our Contact Centre team at our head office in Aylesbury. This role involves delivering high-quality customer service primarily via telephone, ensuring that all customer interactions are handled promptly and effectively in line with our established procedures.
Day-to-day of the role:- Answer calls promptly and manage them according to specific procedures, ensuring productivity and quality targets are met.
- Listen attentively to understand and meet the needs of our customers.
- Perform ad hoc tasks as required within the contact centre environment.
- Comply with the FCA’s conduct rules and the PRA’s standards, ensuring all regulatory requirements are met.
- Notify regulators of matters that are reasonably expected to be disclosed.
- Excellent oral communication skills and telephone manner.
- Strong listening skills and the ability to focus on customer needs.
- Ability to work effectively as part of a team.
- Basic numerical skills.
- A good understanding of Contact Centre processes and systems.
- Competitive salary and benefits package
- Bonus scheme
- Opportunities for professional development and training.
- Supportive team environment focused on performance and quality.
To apply for this Customer Services Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
