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Customer Service Representative

Focus Resourcing
Posted 16 days ago, valid for 8 days
Location

High Wycombe, Buckinghamshire HP12 4HQ, England

Salary

£23,000 - £26,000 per annum

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • An excellent opportunity has arisen to work for our established client in High Wycombe as a Customer Service Representative.
  • The position offers an annual salary of between £23,000 - £26,000 depending on experience.
  • Working hours are Monday to Friday, from 8AM to 4PM.
  • The successful candidate will need strong communication skills and at least two years of relevant experience in a customer service role.
  • Benefits include 22 days of holiday, a pension scheme, free parking, and a unique policy of never working on your birthday.

An excellent opportunity has arisen to work for our established client in High Wycombe as a Customer Service Representative, paying an annual salary of between £23,000 - £26,000 depending on experience.

Working hours are Monday - Friday, 8AM - 4PM.

As the Customer Service Representative, you will be responsible for:

  • Communicating with customers via phone, email, and live chat
  • Analyse customer enquiries and provide appropriate solutions
  • Assist customers with product information and orders
  • Liaise with clients to keep them informed of progress or if any issues arise.
  • Perform data entry tasks accurately and efficiently
  • General ad hoc duties as and when required

The successful Customer Service Representative will have the following related skills / experience:

  • Strong communication skills, both written and verbal
  • Assertive with a professional approach to all aspects of work
  • Good understanding of Microsoft Office package
  • Self-motivated and adaptable to team environments
  • Able to prioritise tasks.
  • Flexible working attitude
  • Ability to work in a fast-moving environment.
  • Manage workload effectively under pressure, ensuring deadlines are always met.

Benefits:

  • 22 days holiday, plus bank holidays, increases by 1 day after 5 years' service, up to a maximum of 25 days.
  • Complimentary "Never work your birthday".
  • Pension Scheme
  • Free parking
  • Death in service

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.