Customer Care Advisor

Mixxos Group

Posted 2 days ago, valid for 15 days

Aylesbury, Buckinghamshire HP17 8YJ, England

Full Time

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Sonic Summary

We are seeking a Customer Care Advisor to join a client’s customer service team, assisting with onboarding and inquiries via email and telephone.
The ideal candidate should have a passion for customer service, with the ability to build rapport and ensure all customers receive timely support.
Key responsibilities include onboarding new customers, accurately recording data, and addressing customer queries with a balanced focus on phone and email communication.
Candidates should have at least one year of experience in customer service, and the position offers a salary of £22,000 per year, with the potential to earn up to £500 in bonuses monthly after probation.
Benefits include 25 days of annual leave plus bank holidays, access to discounts, and support services for mental health and menopause.

We are recruiting for a fantastic opportunity to join the customer service team of one of our clients supporting their customers with onboarding and any queries via email / telephone.The ideal candidate will have a passion for customer service and have the ability to build rapport.Key responsibilities for a Customer Care Advisor

Ensure all customers are contacted within agreed service levels.
Onboard new customers, ensuring all relevant information is acquired
Record data accurately and correctly
Answer customer queries, via telephone or email (50/50)
Ensure all customers have all the needed compliance information
Learn and adopt best practice to improve conversion rate and customer satisfaction

Key skills for a Customer Care Advisor

Passion for customer service
Ability to build rapport on the telephone
Reliable

Benefits for a Customer Care Advisor

25 days plus bank holidays
Access to retailer, gym discounts
Mental health helpline
Menopause support
Ability to earn up to £500 in bonus p/m after probation

If you are interested in this role, please apply here!

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