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Our client, a market-leading innovator and manufacturer of world-class mobility access and emergency stairway evacuation products is looking for a Customer Service Team Leader to join their team. The Customer Service Team Leader will be responsible for leading and coordinating the customer service team to ensure a seamless customer experience.
The responsibilities of the Customer Service Team Leader include but are not limited to the following:
- Lead and manage the customer service team, ensuring high performance and efficiency.
- Handle and respond to incoming customer service enquiries via phone, email, and in-person.
- Work closely with the Head of Operations to meet customer lead-time expectations.
- Collaborate with internal teams, including sales and post-sales support, to resolve customer concerns.
- Monitor and improve internal processes, ensuring best practices are followed and identifying areas for improvement.
Skills, Experience & Key Candidate Attributes of the Customer Service Team Leader:
- Strong leadership and team management experience.
- Experience using CRM and order processing software (e.g., Order Wise, Sage).
- Excellent communication and interpersonal skills.
- Organised and systematic approach with strong problem-solving abilities.
- Ability to understand technical applications and provide product guidance.
So, if you are an experienced Customer Service Team Leader and you want to make a real difference to a growing company, then apply now.
