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Customer Service Advisors

Oxby and Parke Recruitment
Posted 18 hours ago, valid for a month
Location

Aylesbury, Buckinghamshire HP17 8YJ, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A large, successful business based in Aylesbury is seeking multiple Customer Service Representatives to support its growth, starting on November 25th, 2024.
  • The role involves delivering high levels of customer service within the animal care industry and requires handling customer inquiries and complaints efficiently.
  • Candidates should have strong customer service skills and previous experience in a customer-facing role is desirable, along with the ability to work under pressure.
  • The position offers a salary of £22,500 and includes a hybrid working arrangement with one day in the office each week.
  • The work schedule is Monday to Friday for 36 hours, with a Saturday rota of 1 in 4, and the company provides an excellent benefits package.

The Company

A large, successful business based in Aylesbury are looking for several Customer Service Representatives to join them to support the growth of the company, to start on Monday 25th November.

The Role

You will be working with a number of partners in the animal care industry, delivering the highest level of customer service at all times. You will be expected to respond to customer enquiries and ensure that administration is carried out accurately, on time and to the agreed service levels. Main Responsibilities & Duties:

  • Answer all Customer and Claims incoming calls efficiently.
  • Outbound calling including retention and renewals.
  • Respond to customer enquiries appropriately, ensuring all documentation is professional and correct.
  • Deal and attempt to resolve customer complaints.
  • Record and maintain accurate information.
  • Provide and maintain exemplary levels of customer service at all times.

About You

We are looking for customer focussed individuals who strive to deliver the highest level of service at all times. Attributes and skills required:

  • Strong customer service skills essential.
  • Previous experience in a customer facing role desirable.
  • Ability to work under pressure and to tight deadlines.
  • Computer literate (MS Office) with keyboard skills.
  • Able to communicate clearly in both verbal and written.
  • Ability to work to agreed performance targets.
  • Have a genuine interest in the health and wellbeing of animals.

Additional Information

  • Start Date 25th November 2024.
  • Hybrid - with a Wednesday in the office in Aylesbury.
  • Monday - Friday 36 hours per week between 9am and 6pm on rotational shifts.
  • Saturday rota 1 in 4 working 9am - 1pm, with a day off in lieu.
  • Salary £22.5k.
  • Excellent benefits package.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.