Customer Service Representative

CPI SELECTION

Posted 16 hours ago, valid for a month

Aylesbury, Buckinghamshire HP17 8YJ, England

£22,500 per annum

Full Time

Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The job is for a Customer Service Representative located in Aylesbury, HP21, with a focus on providing assistance to pet owners.
The salary offered is £22,500 per annum, depending on experience, and applicants are expected to have at least one year of relevant experience.
The role includes responding to customer inquiries, handling claims, and managing policy cancellations, among other responsibilities.
The position allows for hybrid working, requiring employees to be in the office on Wednesdays and offering four days of remote work.
Additional benefits include enhanced maternity and paternity pay, extra annual leave after two years, and various employee wellness initiatives.

Calling all Pet Lovers, this is the perfect role for you, do you like helping people and have a passion for Dogs, Cats, Horses ?

Job Title: Customer Service Representative

Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING - Wednesday in the office - 4 days home

Salary: £22,500 per annum depending on experience

Start date 25th November

9-5pm - 10am-6pm Monday - Friday

1 Saturday in 4 weeks 9am-1pm PLUS a free day off that week

The Business:

Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.

The Role

To respond appropriately to all customer enquiries

Main Responsibilities & Duties:

• Answer all Customer and Claims incoming calls efficiently, professionally and at all times

• Outbound calling including; breeders, requesting information for claims

• Discussing with customers policy cancellations, Claims decisions , payment collection

• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct

• Deal and attempt to resolve customer complaint

Key Skills & Attributes:

• Effective questioning and listening skills.

• Good organisational and interpersonal skills.

• Ability to work under pressure and to tight deadlines.

• Computer literate (MS Office) with keyboard skills.

• Precise comprehension and ability to communicate clearly in both verbal and written form.

• Ability to work to agreed performance targets.

• Ability to work independently and as part of a tea

Additional benefits:

- 2 days additional annual leave after 2 years’ service- Simply Health Level 1 cover (eye test cover, dental and medical - annual contributions)- Enhanced Maternity and Paternity Pay after 1 years’ service - Employee Forum - Wellbeing events - Summer BBQ & Christmas Party- Free cans of drinks, breakfast essentials and snacks provided in the office- Employee Assistance Support

-Free tickets to horse and dog events

-Long service Awards

To apply please contact Kylie Ross or email -

Apply now in a few quick clicks