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The Company
An established reputable business who are highly respected in their industry. Working within a regulated environment, you will be providing full customer service support to customers calling into the business. This is a permanent office-based role which we are looking to fill asap.
The Role
Working in a team of 10 within busy contact centre environment, you will be the first person who customers calling into the business will speak to. Providing a high level of customer service at all times is pivotal to the brands reputation. Key responsibilities:
- Delivering high quality customer service by telephone.
- Dealing with between 300-400 calls across the team daily.
- To answer calls promptly dealing with them in line with procedures, ensuring that productivity and quality targets are met.
- To listen carefully ensuring our customer needs are met.
- Ad hoc tasks as required.
- Comply with the regulations relating to the financial services industry (training can be given).
About You
We are ideally looking for candidates with call centre/high call volume experince, but if you can demonstrate providing first class customer service in other ways then please do still apply. Key attributes/skills required:
- Good oral communication skills and telephone manner.
- Good listening skills.
- Team player.
- Focus on providing excellent service.
- Basic numerical skills.
- Desirable if you have contact centre experience - but not necessary.
The Package
- Basic salary £23,500 - £25,000 DOE.
- Great benefits including annual bonus upto 10%, Life Assurance, Pension.
- Office based full time Mon - Fri 9am - 5pm.
- No parking on site.
