Customer Support Administrator

The Role: Customer Support Administrator - Based in Aylesbury up to £30,000

The purpose of this job is to provide customer support, customer care and expertise in the area of parts sales and warehouse management. The primary purpose of this role is to provide exemplary customer support and care, ensuring the customers receive the assistance and expertise they need in the area of parts sales and warehouse management.

Main Tasks / Responsibilities:

Your main duties will comprise, but are not limited to:

• Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service, primarily through a busy shared email Inbox and by telephone
• Ensure all customer expectations and requirements are identified and successfully managed
• Processing and tracking of spare parts sales and orders using the appropriate processes, tools and technical documentation
• Using electronic parts manuals
• Handling warranty orders
• Processing and handling complaints
• Checking accounts, credit limit
• Build up and develop excellent customer relationships
• Assisting warehouse with parts returns and processing orders as and when required
• Handle return of incorrect and unnecessary parts from customers, to the appropriate vendors within their guidelines to receive appropriate credits in a timely manner.
• Arrange daily shipments of customer orders with carriers as required
• Ability to prepare customs documentation and communicate effectively with couriers and freight forwarders.
• Document actions by completing forms, reports, logs, and records; maintaining databases
• Assisting warehouse with packing and shipping when required

Skills / (preferred) previous experience:

• Team Player with good interpersonal skills
• At least 3 years experience in either industrial sales, shipping, wholesale or retail-clerk
• Knowledge of basic import / export procedures
• Operational knowledge of aftermarket distribution and customer processes
• The willingness to learn and ability to work well within a diverse environment
• Fluent in English
• PC literate in SAP, CRM and Office applications
• Customer focused with a strong "can do "attitude & flexible approach
• Ability to communicate effectively with vendors and customers

The Package

• Salary: £28,000 - £30,000 depending on experience

• Monday to Friday 8:30am - 5:00pm, with 1 hour break.

• You will be provided with a mobile and laptop

• Private medical, life insurance

• 25 days + bank holiday

• Onsite parking

• Role is located in Aylesbury

• Bonus scheme, which is 5% of basic salary