Customer Support Agent

Pertemps

Posted 12 hours ago, valid for 7 days

Aylesbury, Buckinghamshire HP17 8YJ, England

Full Time

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Sonic Summary

Pertemps is seeking Customer Support Agents for a remote role in the financial services sector.
The position offers a salary of £26,000 and requires candidates to have experience in the financial services industry or collections/recoveries.
This is a temporary contract with the potential for permanent placement after 12 weeks, working Monday to Friday from 8am to 5pm, with one shift per month extending to 6pm.
Duties include processing inbound and outbound calls, maintaining accurate customer records, and achieving affordable payment plans while adhering to FCA guidelines.
Candidates must demonstrate attention to detail, quality customer service, and the ability to work with vulnerable customers.

Customer Support Agent - Financial Services - Remote rolePertemps is currently recruiting for Customer Support Agents with experience working within a financial services background.Salary: £26,000Contract - REMOTEContract: Temp - Perm after 12 weeksHours: Mon - Fri 8am-5pm ( 1 8am-6pm shift a month)Duties:- Process inbound calls from customers and deal with these calls correctly and accurately with a high level of professionalism.- Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements within the affordable guideline- Record all customer contact notes accurately on the system- Achieve affordable payment plans for customers to assist them and repatriate where possible- Accountable for reducing default and delinquency for all assigned account- Establish and maintain effective and cooperative working relationships with customers- Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business.- Meet defined department Quality Assurance metrics (KPIs, SLA)Requirements:- The candidate must have experience in the financial service industry or collections/recoveries- Experience of working within the FCA guidelines- Knowledge and experience in dealing with vulnerable customers- Attention to detail and accuracy- Focus on quality customer serviceIf you would be interested, please apply with your updated CV.

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