Back to searchCustomer Support Agent
Pertemps Aylesbury
Posted 11 hours ago, valid for 7 days
Aylesbury, Buckinghamshire HP20 2SA, England
£26,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- Pertemps is seeking Customer Support Agents with a background in financial services for a remote position.
- The role offers a salary of £26,000 and is a temporary contract that can become permanent after 12 weeks.
- Candidates must have experience in the financial services industry or collections/recoveries and knowledge of FCA guidelines.
- The job involves processing inbound and outbound customer calls, maintaining accurate records, and achieving affordable payment plans.
- Working hours are Monday to Friday from 8 am to 5 pm, with one shift per month from 8 am to 6 pm.
Pertemps is currently recruiting for Customer Support Agents with experience working within a financial services background.
Salary: 26,000
Contract - REMOTE
Contract: Temp - Perm after 12 weeks
Hours: Mon - Fri 8am-5pm ( 1 8am-6pm shift a month)
Duties:
- Process inbound calls from customers and deal with these calls correctly and accurately with a high level of professionalism.
- Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements within the affordable guideline
- Record all customer contact notes accurately on the system
- Achieve affordable payment plans for customers to assist them and repatriate where possible
- Accountable for reducing default and delinquency for all assigned account
- Establish and maintain effective and cooperative working relationships with customers
- Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business.
- Meet defined department Quality Assurance metrics (KPIs, SLA)
Requirements:
- The candidate must have experience in the financial service industry or collections/recoveries
- Experience of working within the FCA guidelines
- Knowledge and experience in dealing with vulnerable customers
- Attention to detail and accuracy
- Focus on quality customer service
If you would be interested, please apply with your updated CV.
