Customer Support Agent - Financial Services - Remote rolePertemps is currently recruiting for Customer Support Agents with experience working within a financial services background.Salary: £28,000Contract - REMOTEHours: Mon - Fri 8am-5pm ( 1 8am-6pm shift a month)Duties:- Process inbound calls from customers and deal with these calls correctly and accurately with a high level of professionalism.- Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements within the affordable guideline- Record all customer contact notes accurately on the system- Achieve affordable payment plans for customers to assist them and repatriate where possible- Accountable for reducing default and delinquency for all assigned account- Establish and maintain effective and cooperative working relationships with customers- Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business.- Meet defined department Quality Assurance metrics (KPIs, SLA)Requirements:- The candidate must have experience in the financial service industry or collections/recoveries- Experience of working within the FCA guidelines- Knowledge and experience in dealing with vulnerable customers- Attention to detail and accuracy- Focus on quality customer serviceIf you would be interested, please apply with your updated CV.
Back to searchCustomer Support Agent
Pertemps
Posted 11 hours ago, valid for 22 days
Aylesbury, Buckinghamshire HP17 8YJ, England
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Pertemps is seeking Customer Support Agents for a remote position in the financial services sector.
- The role offers a salary of £28,000 and requires candidates to have experience in the financial service industry or collections/recoveries.
- Working hours are Monday to Friday from 8am to 5pm, with one shift per month extending to 6pm.
- Key responsibilities include processing inbound and outbound customer calls, maintaining accurate records, and achieving affordable payment plans for customers.
- Candidates must demonstrate attention to detail, a focus on quality customer service, and knowledge of FCA guidelines.
