Customer Support Agent

Pertemps

Posted 8 hours ago, valid for 21 days

Aylesbury, Buckinghamshire HP17 8YJ, England

Full Time

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Sonic Summary

Pertemps is seeking Customer Support Agents for a remote role in the financial services sector.
The position offers a salary of £28,000 and requires candidates to have experience in the financial services industry or collections/recoveries.
The work schedule is Monday to Friday from 8 am to 5 pm, with one shift per month extending to 6 pm.
Key responsibilities include processing inbound and outbound customer calls, maintaining accurate records, and achieving affordable payment plans.
Candidates must demonstrate attention to detail, quality customer service, and familiarity with FCA guidelines, particularly when dealing with vulnerable customers.

Customer Support Agent - Financial Services - Remote rolePertemps is currently recruiting for Customer Support Agents with experience working within a financial services background.Salary: £28,000Contract - REMOTEHours: Mon - Fri 8am-5pm ( 1 8am-6pm shift a month)Duties:- Process inbound calls from customers and deal with these calls correctly and accurately with a high level of professionalism.- Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements within the affordable guideline- Record all customer contact notes accurately on the system- Achieve affordable payment plans for customers to assist them and repatriate where possible- Accountable for reducing default and delinquency for all assigned account- Establish and maintain effective and cooperative working relationships with customers- Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business.- Meet defined department Quality Assurance metrics (KPIs, SLA)Requirements:- The candidate must have experience in the financial service industry or collections/recoveries- Experience of working within the FCA guidelines- Knowledge and experience in dealing with vulnerable customers- Attention to detail and accuracy- Focus on quality customer serviceIf you would be interested, please apply with your updated CV.

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