Retention Customer Support Advisor

Sheridan Ward Recruitment Services

Posted 3 days ago, valid for 16 days

Aylesbury, Buckinghamshire HP17 8YJ, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The Retention Customer Support Advisor position in Aylesbury offers a salary range of £23k to £25k and requires experience in retention.
This hybrid role allows employees to work four days a week and is based in a busy contact center.
Key responsibilities include handling retention and renewal calls, addressing customer complaints, and ensuring accurate documentation.
The company emphasizes a KPI-driven environment while maintaining a high standard of customer service.
Additional benefits include 25 days of holiday plus bank holidays, free onsite parking, and various company events.

Retention Customer Support Advisor

Aylesbury

£23k – £25k

Hybrid working 4 days a week!

We are recruiting for a Retention Customer Support Advisor to join a busy contact centre. This role includes handling retention and renewal calls. Policy cancellations and claims decisions.

The role is naturally KPI and target driven whilst not dropping the standard on delivering fantastic customer service at all time. This company are a truly wonderful business to work for! You will be welcomed to the business and given fantastic training and support whilst settling into the role.

Retention experience is needed!

Retention Customer Support Advisor duties:

Answer all customer incoming calls
Deal with customer complaints
Handle all retention and renewal calls
Ensuring all documentation is accurate
Sending and receiving emails

Retention Customer Support Advisor benefits

Hybrid working
25 days holiday plus bank holiday
Free parking onsite
Company events

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