Database Executive

This is a fabulous opportunity to join a well-respected Hospice charity in a flexible role offering great benefits. If you are a database/CRM professional who has a solid understanding of GDPR, this would be an interesting local role. If you are able to bring experience of more strategic IT experience, the role could command a higher salary. You'll be joining a welcoming team and supporting a fantastic cause.

• To help ensure that the charity has the correct systems, processes and training are in place for gathering, storing, processing, analysing and reporting on data.
• Manage the database, including configuration, list development and online form production.
• Ensure data accuracy through regular audits.
• Provide reports, queries and forms, help manage data and ensure the accuracy and integrity of donor information.
• Provide training and advice to colleagues on database access and usage, ensuring compliance with best practices.
• Reconcile and process information and donations from various sources, including DotDigital (email marketing system), Eproductive (EPOS), BACS, credit cards and online platforms.
• Run gift aid claims through the systems, ensuring valid documentation is maintained.
• Provide key data and segmentation for mailings, working closely with the marketing team.
• Ensure integrations with other systems such asDotDigital, Sage finance system and a new Volunteer Management System. Input on the acquisition of new systems.
• In general, work with colleagues to make evidence-based decisions based on analysis of our supporter data so that the Charity achieves its objectives.

Essential:

• Has significant experience working with CRM software.
• Comfortable working with systems, processes and data challenges.
• Data protection and compliance - ensure compliance with GDPR and other data protection laws so that our Charity maintains the highest standards of data security and privacy.
• Has excellent communication skills and operates with the end user in mind. Has the ability to break complex tasks into simple, easy to understand tasks and actions.
• Is experienced at training staff and producing easy to follow process notes.
• Has strong administrative, organisational and analytical skills/approach.
• Has a keen eye for detail and financial acumen as the role will be involved in the reconciliation / integration processes between the CRM and finance system.
• Is proficient in Microsoft Excel.
• Is enthusiastic about CRM systems and the benefits they can bring to the charity.
• Is confident working with large datasets.
• Experience of emailing marketing systems.
• Successful candidate will be required to undergo a DBS check.

Desirable:

• Experience of Donorfy is helpful, although other CRM systems considered.
• Experience of working with volunteers who assist with data entry or other database-related tasks, providing guidance and training where necessary.
• Experience of integrating databases / IT systems more generally.
• More strategic IT / Digital transformation experience is welcome and would attract a higher salary.