My client has an exciting opportunity for someone focused and detail-oriented to join their parts team as a Parts Advisor. Based at the UK office in Long Crendon, you will be joining a supportive, global company who are leaders in their field. To be successful in this role you will need to be a team player keen to help in other areas where required, have a willingness to learn and an ability to work well in a small, diverse team. This position is fast paced and will require excellent time-management skills, with outstanding IT skills as it will involve working with a high number of manuals, and searching for correct parts. You will be the first point of contact for all enquiries, providing a knowledgeable and efficient service, mostly via email and telephone with a number of other daily responsibilities.

Your main duties will comprise, but are not limited to:

Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service, primarily through email and telephone
Ensure all customer expectations and requirements are identified and successfully managed
Promote the company in all aspects of its business
Prospect for new business
Contribute to achieving a level of profitability that meets departmental and company expectations
Processing and tracking of spare parts sales and orders using the appropriate processes, tools and technical documentation
Using electronic parts manuals
Handling warranty orders
Processing and handling complaints
Checking accounts, credit limit.
Build up and develop excellent customer relationships
Assisting warehouse with parts returns and processing orders as and when required
Handle return of incorrect and unnecessary parts from customers, to the appropriate vendors within their guidelines to receive appropriate credits in a timely manner.
Arrange daily shipments of customer orders with Carriers as required
Ability to prepare customs documentation and communicate effectively with couriers and freight forwarders.
Document actions by completing forms, reports, logs, and records; maintaining databases
Assisting warehouse with packing and shipping when required

Skills / (preferred) previous experience:

Team Player with good interpersonal skills
At least 3 years of specialized vocational education (e.g. Industrial sales, shipping, wholesale or retail-clerk).
Knowledge of basic import / export procedures
Operational Knowledge of Aftermarket Distribution and Customer Processes
The willingness to learn and ability to work well within a diverse environment
Fluent in English
PC literate in SAP, CRM and Office applications
Customer focused with a strong "can do "attitude & flexible approach
Ability to communicate effectively with vendors and customers

This is a Monday to Friday, office-based position with benefits including 25 days holiday + bank holidays, free parking, company pension and health insurance.

Salary is £28,000 to £30,000 depending on experience.