Claims Handler

To manage insurance claims and building repairs efficiently from initial instruction through to project completion, ensuring that all stakeholders are kept fully updated on claim progress and that claim costs are carefully monitored and controlled.

Core Responsibilities and Duties

1. Claim Management
   • Claim Initiation and Processing: Open and manage new claims, ensuring prompt communication with all involved parties from start to finish.
   • Supplier Coordination: Assign suppliers as needed for each claim, ensuring service quality and timeliness.
   • Call Handling: Manage both inbound and outbound calls, serving as the primary contact for customers.
   • Customer and Insurer Communication: Facilitate clear, effective communication between customers, insurers, and other stakeholders to keep everyone informed of claim progress.
   • Data Management and Compliance: Handle all data in a secure and responsible manner, ensuring compliance with the Data Protection Act.
2. Claims Approval and Cost Efficiency
   • Property Claim Authorization: Evaluate and authorize claims based on established guidelines.
   • Cost Control: Apply effective cost-management practices to ensure claims are handled efficiently.
3. Record Maintenance and System Updates
   • Pulse System Updates: Regularly update and maintain accurate claim records within the Pulse system.
   • Supply Chain Database Maintenance: Oversee supplier information in the database to support an efficient and compliant supply chain.
4. Complaint Resolution and Compliance Management
   • Complaint Handling: Address low-level complaints promptly, following the guidelines outlined in the Complaints Handling Manual.
   • Supply Chain Compliance: Ensure all suppliers adhere to compliance requirements and quality standards.

Key Outputs and Expectations

• Call Performance Standards: Consistently meet quality and volume metrics for call handling.
• Policy and Procedure Adherence: Follow all company policies and procedures to maintain high service standards.
• Supplier Performance Oversight: Monitor supplier performance to ensure they meet service expectations.
• Effective Claim Progression: Minimize claim timelines through proactive management and effective communication.
• Achievement of Targets: Meet set productivity and performance targets for efficient claim processing and customer satisfaction.

Job Details:

• Employment Type: Full-time, Permanent
• Schedule: Monday to Friday
• Pay: £23,000-£30,000 per year
• Supplemental Pay Types: Bonus scheme

Experience:

• Claims handling: 1 year (preferred)
• Insurance or Property: 2 years (preferred)

Work Location: Hybrid remote in Buckinghamshire.