Back to searchScheduling Coordinator
Pertemps Aylesbury
Posted a day ago, valid for a month
Aylesbury, Buckinghamshire HP20 2SA, England
£25,000 - £32,000 per annum
Full Time
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Sonic Summary
- Pertemps Aylesbury is seeking a Scheduling Coordinator for their client in Aylesbury, offering a salary range of £25,000 to £32,000.
- The role involves acting as the main point of contact for incoming calls and support tickets, prioritizing jobs for engineers, and ensuring timely resolution of issues.
- Candidates must have proven experience in a service desk or help desk environment and possess strong knowledge of IT systems.
- The position includes benefits such as 20 days of holiday plus bank holidays, a pension plan, and opportunities for training and progression.
- Interested applicants should apply or contact Corinne at Pertemps Aylesbury for more information.
Pertemps Aylesbury is currently recruiting for a Scheduling Co-ordinator for our client based in Aylesbury.
Salary: 25,000 - 32,000
Hours: 8:30-5:00pm
Duties:
- Act as the main point of contact for incoming phone calls and support tickets
- Taking inbound calls from customers and tenants
- Prioritising and assigning jobs to engineers based on urgency and complexity
- Monitoring and tracking assigned jobs to ensure timely resolution and adherence to service level agreements
- Maintaining accurate and up-to-date documentation of certificates
- Attending regular training sessions to improve technology skills and promote self-service options for common issues
- Proactively identifying trends and recurring issues to develop long-term solutions and prevent future incidents
- Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences
Requirements:
- Proven experience in a service desk or help desk
- Strong knowledge of IT systems
- Customer-focused approach with a commitment to delivering exceptional service
Company Benefits:
- 20 days holidays + bank holidays
- Pension
- Training and progression
If you would be interested in this role, then please apply, or call Corinne at Pertemps Aylesbury.
