Customer Service Co-Ordinator

Job Title: Loyalty Team Executive
Location: Aylesbury,
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £25,075 + Competitive Bonus Scheme

Brook Street Recruitment is excited to present an opportunity for a Loyalty Team Executive to join a leading company in the environmental services sector.
Role Overview:

As a Loyalty Team Executive, you will play a crucial role in enhancing customer retention. This position involves responding to contract termination requests while proactively engaging with customers to identify their needs. Your ability to communicate effectively and your resilience will be key in delivering outstanding service and collaborating with various departments to drive improvements.

Key Responsibilities:

• Manage incoming customer contract termination requests with empathy and professionalism.
• Proactively identify and engage with customers who may require assistance to enhance their experience.
• Work closely with internal teams to pinpoint areas for service enhancement and improve customer loyalty.
• Analyze customer feedback and interactions to support retention strategies.
• Maintain accurate records and documentation of customer interactions and outcomes.

What's on Offer:

• Comprehensive training and development opportunities, with clear pathways for career progression.
• 24 days of annual leave plus Bank Holidays, with the flexibility to buy or sell additional leave.
• Access to exclusive employee discounts through the perks program.
• Family-friendly policies to ensure a healthy work-life balance.
• Free on-site parking.

Why Work with Us?

Join a company dedicated to transforming waste into sustainable solutions, impacting the lives of millions across the country. With a workforce of over 10,000 professionals, you'll be part of a team that values innovation, excellence, and continuous improvement.

Diversity Commitment:

At Brook Street Recruitment, we champion diversity and believe that different perspectives are vital to a thriving work environment. We are proud to promote inclusivity and equality within our client's workplace.

If you're ready to take on a rewarding challenge and make a difference, we'd love to hear from you! Apply now to join this dynamic team.