- Lead and develop the service team to ensure all planned and reactive service requirements are met.
- Collaborate with Sales to drive a sales-through-service strategy.
- Review and report on service pricing and spare parts pricing against competitors.
- Monitor and report on service activities, creating KPI scorecards and identifying risks.
- Ensure distributors are supported and trained to operate effectively in their markets.
- Act as the main point of contact for major projects, escalations, and customer service in leadership meetings.
- Oversee compliance with UK and export regulatory requirements.
- Utilise SAP for reporting, data extraction, and supporting service operations.
- Coach and Support team members to identify and address staff training.
- Carry out regular 1-2-1’s and Set SMART objectives.
- Previous working Technical experience in Metal Detection, Check Weigher and X Ray.
- Previous experience in Manufacturing or Servicing.
- Excellent communication skills.
- Proficiency in Microsoft Word, Excel.
- Familiarity with Outlook Email or a similar system.
- Experience with CRM systems.
- Knowledge of Sage, SAP, or similar accounting software packages.
- Working Monday to Friday, 8.45am to 4.45pm
- Office based in Banbury
- Free on site parking
- 25 days annual leave plus bank holidays
- Company Pension ( 5%/3%)
- Eyecare scheme
- Cycle to work scheme