Customer Service Manager

Pertemps Banbury

Posted 7 hours ago, valid for 14 days

Banbury, Oxfordshire OX16 0UD, England

Full Time

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Sonic Summary

The Internal Sales Manager position is based in Banbury and involves responsibilities in Redditch and Stokenchurch.
Candidates should have a solid background in leading teams, particularly in customer service or account management, with a focus on fostering a supportive team environment.
The role requires a customer-centric approach and experience in maximizing revenue while ensuring service quality, with a full UK driving license necessary for site travel.
The company offers a highly competitive salary that reflects the candidate's skills and experience, although the specific amount is not disclosed.
This full-time position is ideal for someone with strong leadership skills and a passion for delivering exceptional customer service.

Internal Sales Manager (Customer Service Focus) Location: Banbury (with responsibilities in Redditch and Stokenchurch) Employment Type: Full-TimeAre you an experienced team leader with a strong background in leading account managers or customer service professionals? Do you excel at driving customer satisfaction and maximising sales opportunities while fostering a supportive team environment?If so, we want to hear from you!About the Role We are looking for an Internal Sales Manager to lead and support our clients internal sales / customer accounts team in delivering exceptional customer service. This role is ideal for someone who thrives in a team-oriented setting and is focused on process excellence rather than aggressive sales.Key responsibilities include:

Leading a team of account managers/customer service operatives to achieve high standards of service and operational efficiency.
Overseeing the processing of customer forecasts, orders, and quotes, ensuring they are handled accurately and in a timely manner.
Ensuring the team follows established sales processes and proactively managing customer order books for extended timeframes.
Supporting the team in identifying and maximising sales opportunities and revenue where appropriate.

We are seeking a candidate with:

A solid background in leading and managing teams within an office environment.
A customer-centric approach with a proven ability to maintain strong client relationships.
Experience in maximising revenue while maintaining a focus on service quality and team development.
A full UK driving license and the willingness to travel between our sites in Redditch and Stokenchurch.
What We Offer
Highly competitive salary reflective of your skills and experience.
The opportunity to work with a well-established Banbury-based company in a role that spans two dynamic sites.

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