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We are looking for a Customer Service Advisor to join an already busy department as additional support due to an internal promotion. If you're passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you
This role is offered on an initial 9 month contract with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive there could be permanent opportunities too.
What you will be doing as the Customer Service Advisor
- Accurately processing customer orders and requests.
- Managing pricing, product information, and general customer queries.
- Resolving complaints from start to finish with accountability and empathy.
- Assisting internal teams with sales strategies and promotional campaigns.
- Raising credit notes and handling return and repair processes.
- Liaising with logistics providers to ensure timely and successful deliveries.
Experience, skills and attributes required
- Confident and clear communicator with excellent customer service skills.
- Empathetic and resilient, able to deliver exceptional support even under pressure.
- Highly organised and detail-oriented, capable of managing multiple tasks effectively.
- Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
- Proactive and solutions-focused, with a practical approach to problem-solving.
- Starting Salary: £25,000
- Holidays: 32 days (including 8 bank holidays)
- Hybrid: 2 days per week, once trained
- Training: Comprehensive 4 week training program to set you up
- Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs
- Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities
