Customer Support IT Support

Plus One Recruitment

Posted 6 days ago, valid for a month

Banbury, Oxfordshire OX16 0UD, England

Full Time

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Sonic Summary

Our client is a small business providing IT desktop and telecoms support to organizations nationwide.
The role involves offering remote desktop support to users via telephone, email, and remote access, addressing issues like network connectivity, printer support, and telecoms equipment.
Candidates should have previous customer service experience and a keen interest in IT technology, though formal qualifications are not required as training will be provided.
The position requires some practical experience with PC networks, whether at home or in a workplace, and is a varied role with no two days being the same.
The working hours are from 9am to 5pm, Monday to Friday, and the salary is competitive, although the specific amount is not mentioned, with immediate hiring for the right candidate.

Our client is a successful small business who work with organisations across the country, supporting their customers with all areas of IT desktop and telecoms support.Your role will be to provide remote desktop support to users over the telephone, email and via remote access. This support could be in areas such as;

Resolving general IT/computer issues such as network connectivity on desktops, laptops, routers and/or servers.
Printers/peripheral support.
Issues of slowdown/crashing.
Support with telecoms equipment.
Resetting of passwords and login information.

This is a varied and interesting role, with no two days the same! We are therefore looking for someone who has previous experience of providing excellent customer service (either telephone or face to face) and is a natural team-worker. There is no requirement to hold a qualification in IT as training will be provided, but you would need to have an interest in IT technology and some practical experience of connecting and managing PC networks, either at home or in a workplace.Working hours are 9am - 5pm, Monday to Friday. The company are looking to hire someone straight away, so please apply today for a fast response.

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