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- Hourly Rate: £12.59 - £23.03 (DOE) / £28.72 Umbrella
- Location: Barnsley (Work from home)
- Job Type: Contract
We are looking for a Benefits, Taxation & Income Officer to join our team. The successful candidate will be responsible for assessing new claims and changes in circumstances for Housing Benefit and Council Tax Support, including Supported Accommodation. This role requires someone with experience in Council Tax Billing input and familiarity with financial systems such as Captia Academy and NEC Enterprise.
Day-to-day of the role:- Assess new claims and changes in circumstances for Housing Benefit and Council Tax Support.
- Navigate and input data into the Council’s financial management systems for various financial administration tasks.
- Proactively challenge the legitimacy of data and undertake systematic checks to ensure robustness.
- Investigate and resolve queries and complaints, providing excellent customer service.
- Maintain accurate records using corporate electronic systems and spreadsheets.
- Administer financial services documentation and correspondence.
- Undertake telephone duties and provide information and guidance on council services.
- Contribute to business process re-engineering improvements to drive forward efficiencies.
- Liaise with internal and external stakeholders to maintain effective communication links.
- Experience working in a Financial Services environment.
- Proficiency in IT and Microsoft packages.
- Ability to work to and meet strict deadlines.
- Experience in a customer services environment and problem-solving.
- Familiarity with sensitive and confidential information handling.
- Previous experience using ERP financial management systems (e.g., SAP).
- For higher levels, additional experience in complex customer service issues, data extraction for management information, and coaching or training is required.
- Competitive hourly rate based on experience.
- Flexible work-from-home arrangements.
- Exposure to a range of financial services functions within a local government setting.
Please apply today for a chance of an immediate interview!
What Reed can offer you as a temporary employee:
- A dedicated consultant who will act as your key point of contact during and between any bookings
- Secure & online time sheet system which is quick and easy to use
- A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
- A dedicated payroll team
- Access to free training
- Access to discount club/ healthcare/ reed rewards
- Pension /paid holiday scheme/ maternity benefits
- Contacts for other Reed consultants and divisions
- Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's
