Graduate Service Improvement Officer

Salary: £27,711 to £30,060 (pro-rata dependent on hours worked)Working Arrangements:  Full Time, Monday to FridayHours of Work:   37 hours per weekStatus of Employment:  Fixed Term until 31 December 2025

This post closes at 11.59 pm on the date specified.

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Service Improvement Graduate Trainee role:

The role of Graduate Trainee in the Customer Services team is an exciting and unique

opportunity to gain insight, knowledge, and invaluable skills in how we use customer

feedback to improve services for our customers. Providing support to the Customer Service team in delivering continuous improvement, using customer feedback.

Key duties and responsibilities of our Graduate Service Improvement Officer:

• Provide support in delivering the Service Improvement Framework and Policy and Procedure Framework.
• Develop policies and procedures that put the customer at the center of what we do, using data, intelligence, legislation and customer insight.
• Research, analyse & communicate the implications of changes in Housing legislation and regulation, preparing briefing notes and reports for the Senior Management Team.
• Utilise bespoke systems to obtain data and analyse/interpret the data to meet service requirements.

What we’re looking for in our Graduate Service Improvement Officer: 

• Minimum of a 2.2 Degree in any discipline
• Positive attitude to problem solving and wider work-based achievement
• An understanding and commitment to working safely within the workplace
• Demonstrate a positive attitude and ability to problem solve and look for solutions and opportunities in a changing environment

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Key Dates

Shortlisting is due to take place week commencing 25th November 2024, and interviews are due to take place 2nd and 3rd December. Please note these dates are subject to change.?  

Further Information

This post requires a Basic Criminal Record Check.  Berneslai homes values diversity in its workforce and encourages applications from all sectors of the community.CVs will not be accepted.