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Customer, Service & Scheduling Manager

Smartsearch Recruitment
Posted a day ago, valid for 16 days
Location

Wakefield, West Yorkshire WF2 8TY

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer, Service & Scheduling Manager position is based in Wakefield and offers a salary of up to £45k plus a car allowance and an excellent benefits package.
  • The role requires a Service Manager to oversee operational teams in delivering customer services and scheduling for engineers and maintenance personnel.
  • Ideal candidates should have experience as a Regional Facilities Manager, Regional Installation & Service Manager, or similar roles, along with strong leadership and communication skills.
  • Responsibilities include managing customer support, enhancing processes, ensuring safety compliance, and overseeing financial processes for accurate invoicing.
  • A minimum of three years of relevant experience in customer service management and people management is preferred for this position.

Customer, Service & Scheduling Manager, Based: Wakefield, Salary up to £45k + car allowance & excellent benefits package.

We require a Service Manager to work for a leading business specialise in the hire of modular / portable buildings and associated products. The ideal candidate will have experience of managing operational teams to deliver customer services and scheduling of engineers / service / maintenance personnel. This could suit candidiate with experience in a Regional Facilities Manager, Regional Installation & Service Manager, Customer Service Manager, Scheduling Manager or similar. The official job title for the role is Service Support Manager.

The role:

As the Service Manager, you will lead the Customer Service team, Project Support Co-ordinators and the Maintenance and FM team. Responsibilities will include managing end-to-end customer support throughout the contract, enhancing processes and upholding high service standards consistently. You will demonstrate robust leadership skills, excellent communication, and collaboration abilities, along with a genuine passion for delivering outstanding customer service.

  • Lead and develop the Customer Service, Project Support, and Maintenance teams with clear objectives.
  • Oversee training, performance management, and team cohesion.
  • Manage overtime, holidays, absences, and hotel bookings for traveling service staff.
  • Ensure safety compliance on-site with correct RAMS and prioritize internal resources over third-party use.
  • Oversee financial processes for accurate invoicing and act as a key integrator with stakeholders.
  • Address customer issues escalated by service teams, manage order placement, and analyse feedback for improvements.
  • Oversee the email case management tool and KPIs, ensuring best practices and collaboration.
  • Manage new customer requirements.
  • Produce relevant reports, manage damage invoicing, resolve customer and supplier issues, and complete month-end reconciliation.
  • Conduct root cause analysis and implement process improvements for productivity.
  • Work with cross-functional teams to improve processes and systems continuously.

Candidate requirements:

  • Previous experience in a similar role e.g. Regional Installation & Service Manager, Regional Facilities Manager, Customer Delivery Manger, Customer Service Manager, Scheduling Manager.
  • People management, leading objective setting, maintaining training records and fostering a positive work culture.
  • Analytical skills for data interpretation to assist process improvements.
  • Ability to evaluate situations, identify problems, and find effective solutions.
  • Customer Service Management
  • SMSTS

If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Key words: Regional Service Manager, Regional Facilities Manager, Regional Logistics Manager, Installations Manager, Customer Delivery Manager

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.