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- Competitive Salary DOE
- Flexible working
- Free parking
- Career progression opportunities
- At least 1 year of experience (all levels, including more senior, will be considered) in an administrative role.
- At least 1 year of experience (all levels considered, including more senior) in client care or customer service.
- At least 1 year of experience (all levels considered, including more senior) working in personal injury.
- Strong attention to detail.
- Ability to prioritize tasks efficiently and work to deadlines.
- Proficiency in computer use, including MS Office and case management systems.
- Familiarity with email systems, online portals, and other relevant technology.
- Ability to communicate effectively, both verbally and in writing.
- Excellent telephone manner, client care skills, and enthusiasm.
- Ability to work independently and as part of a team.
- Willingness to meet and exceed established goals.
- A good command of spoken and written English.
- Working Hours: Monday to Friday, from 9:00 am to 5:00 pm, with a one-hour lunch break.
- Holiday Entitlement: 27 days of annual leave, with 3 days reserved for the company's Christmas closure. This leaves 24 days available for use throughout the year, with the holiday period running from January to December. Additionally, the company provides December 24th as an extra holiday.
- Flexitime: Available after the first three months of employment.
- Parking: Complimentary parking for employees.
- Training: Access to industry-leading training programs.
- Salary: Competitive starting salary based on experience.
- Continuing Professional Development (CPD): On-demand CPD opportunities.
- Additional Leave: Extra annual leave awarded for long service.
- Career Growth: Opportunities to advance and grow in line with the company’s expansion plans.
- Pension: Participation in a company pension scheme.
- Referral Bonus: Attractive "Refer a Friend" incentive program.
- Membership: Free Costco membership card.
- Employee Support: Access to an Employee Assistance Program.
- Life Insurance: Death-in-service benefit.
- Social Events: Annual summer and Christmas parties.
- Awards: Participation in award ceremonies and events.
- Provide general administrative support as part of the Client-Facing Concierge Team, ensuring top-tier customer service is always delivered.
- Accurately transcribe correspondence and documents following instructions from Fee Earners, demonstrating strong attention to detail, spelling, and grammar. This includes proofreading legal documents.
- Prepare and assemble court documents and bundles for trials, as well as other necessary paperwork for counsel.
- Attend client meetings with Fee Earners, take accurate hand-written notes, and prepare detailed attendance records reflecting client instructions and legal advice given.
- Perform essential clerical tasks, such as filing data and completing routine office duties as assigned by departmental Fee Earners.
- Schedule court depositions, hearings, and meetings, manage client bookings for advisory sessions following initial contact, and maintain accurate calendar agendas for Fee Earners.
- Assist with reception and cover duties as needed, delivering efficient, professional, and courteous service.
- Communicate with clients via phone, email, and face-to-face meetings, and liaise with other solicitors and professional organizations, always maintaining excellent customer service as part of the Client-Facing Concierge Team.
- Set up client files in the case management system and ensure compliance with Solicitor and Client Due Diligence processes.
- Request essential transaction documents and follow up with clients and work providers to ensure their timely return, progressing transactions as needed.
- Accurately log correspondence to the appropriate files or cases and enter relevant data into the case management system.
- Complete tasks and update the case management system accordingly.
- Meet all key Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as required by the department or referrers.
- Act as a role model by demonstrating effective file management, actions, and professional behaviour.
- Always ensure compliance with all PMPL policies and procedures.
- Attend and actively participate in team meetings.
- Report on all responsibilities directly to senior management.
- The role is based in Barnsley, though there may be occasional requirements to assist other business areas. You will report to the Senior Manager – Admin & Concierge Teams, and in time, any appointed Team Leader.
