Temporary Accommodation Officer

Are you passionate about helping individuals and families in crisis find temporary housing solutions? Join our team as a Temporary Accommodation Officer and play a crucial role in supporting vulnerable people across South Wales by providing safe, short-term accommodation.

• Temporary Accommodation Management: Manage the provision of temporary accommodation for individuals and families at risk of homelessness, ensuring suitable housing is found quickly.
• Accommodation Placement: Assess housing needs and allocate temporary accommodation based on the availability of properties and the specific needs of applicants.
• Case Management: Maintain a caseload of clients in temporary accommodation, ensuring they are provided with the necessary support and that their accommodation meets their needs.
• Homelessness Prevention: Work closely with the Homelessness Prevention Officer to support clients at risk of homelessness, helping to prevent repeat stays in temporary accommodation.
• Liaison with Providers: Build and maintain relationships with private landlords, housing associations, and emergency accommodation providers to secure temporary housing options.
• Compliance & Inspections: Ensure temporary accommodation meets health and safety standards, and that tenants are aware of their rights and responsibilities.
• Support Services: Assist tenants in accessing relevant support services such as benefits advice, social services, and tenancy sustainment programmes.
• Client Advice & Communication: Offer guidance to clients on their options for moving to permanent housing, the process for applying for social housing, and other available resources.
• Reporting & Documentation: Keep accurate and up-to-date records of all temporary accommodation placements, tenant interactions, and relevant documentation.

• Experience: At least 2 years of experience in housing management, homelessness services, or a related role, particularly in temporary accommodation.
• Knowledge: A strong understanding of homelessness legislation, temporary accommodation policies, and housing options.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage with vulnerable individuals and explain complex housing options in a clear and supportive manner.
• Problem-Solving: Ability to assess situations and provide practical, effective solutions for individuals in crisis.
• Organisational Skills: Strong organisational skills, with the ability to manage multiple cases and ensure timely responses.
• IT Proficiency: Proficiency in Microsoft Office and housing management software (e.g., Northgate, Capita).
• Empathy & Patience: A compassionate approach to working with individuals and families facing housing difficulties.

• Relevant Qualifications: A qualification in Housing, Social Work, or a related field (e.g., CIH Level 3 Certificate in Housing).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career progression and continuous professional development.
• A supportive and dynamic working environment.
• Flexible working arrangements and a healthy work-life balance.
• The opportunity to make a real difference in the lives of individuals and families facing housing crises.