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My client a well known Facilities and Management Company who specialise in Luxury Retail are currently recruiting for an experienced Helpdesk Administrator to service one of their major contracts. They have been an expert in their field for over thirty years and are a well-established company who have a great team dynamic and due to many major contract wins are expanding and looking for brand new Candidates to join them. They have recently moved to new stunning offices in Basildon.
The ideal candidate will have experience in planned and reactive Maintenance and you will be expected provide full Account Management to their client. Your focus will be to ensure the efficient day to day running of the account , ensure everything follows the correct processes, when completing jobs, updating, further works etc whilst providing quality customer service and assistance.
Duties:
- Administration Duties
- Dealing with Engineers and scheduling them out to work and closing jobs when completed.
- Reacting to facilities issues or repair requests and raising jobs on the internal system.
- Monitoring inboxes and ensuring everything is to a high standard.
- Coordinating Engineers appointments.
- Problem solving and working through queries
- PPMS
- Raising Purchase Orders and Budget Reports
- Checking progress and updating the Client
- Organising progress reports
- Preparing quotes and reports
