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Customer Services Coordinator
Basildon, Essex
34000 - 38000 + Company car or car allowance
Monday - Thursday 8.30am-5pm, Friday 8.30am-4.30pm
Benefits include 25 days holiday + Bank Holidays increasing with service, annual bonus, pension scheme and parking on site.
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can champion the needs of customers? Our client, a leading organisation, is currently seeking a dynamic and enthusiastic Customer Services Coordinator to join their team.
In this role, you will be the first point of contact with customers, ensuring accuracy of all customer details and communication. You will play a crucial role in building and maintaining professional relationships with customers, offering guidance and assistance to resolve any issues that may arise.
Key Responsibilities:
- Answering calls and queries accurately and consistently, ensuring a high level of customer satisfaction.
- Recording all communication with customers in accordance with established procedures, utilising our client's computer systems.
- Visiting customers in the field to gain a deeper understanding of their needs and providing appropriate guidance and assistance.
- Managing customer expectations by clearly explaining the situation, next steps, and potential outcomes.
- Taking ownership of queries and resolving routine non-complex issues independently.
- Escalating more complex issues to the Customer Services Manager.
- Creating and issuing work instructions, optimising the schedules of Maintenance Technicians based on geographical considerations.
- Liaising with maintenance technicians, sub-contractors and material suppliers to ensure timely completion of work and customer satisfaction.
- Monitoring the progress of works and collecting customer feedback upon completion.
- Organising the annual PAT testing of technician's electrical equipment.
Requirements:
- Previous experience in a customer service role is essential.
- Excellent communication and interpersonal skills to efficiently interact with customers and colleagues.
- Strong problem-solving abilities and the ability to work well under pressure.
- Exceptional organisational skills to manage multiple tasks and priorities.
- Proficiency in using computer systems to record and retrieve customer information accurately.
- A positive attitude, enthusiasm, and a genuine passion for delivering outstanding customer service.
Our client offers a competitive salary, generous benefits package, and opportunities for career growth within their organisation. If you are someone who loves working with people, is highly organised, and has a passion for customer service, we would love to hear from you!
Join our client's team and become part of a company that values its customers and strives to exceed their expectations. Apply now and take the first step towards a rewarding career as a Customer Services Coordinator.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
