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Our client Essex’s largest automotive group in Basildon are looking for an experienced Service Advisor to join their friendly team.
This is a fantastic opportunity for an enthusiastic and motivated individual, who has excellent communication skills to work in a demanding environment.
Ideal candidates for this position will have previous experience working within a similar role and proven customer service skills. Preferably candidates would have held a full clean UK manual driving licence for at least 1 year.
As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair process.
- First point of contact for customers with substantial influence on customer satisfaction
- Responsible for the preparation and planning of vehicle bookings
- Face to face, telephone and email enquiries/bookings from customers and passing on information correctly
- Retail invoicing as required
- Maintain the highest standards of customer contact and communications throughout their visit
- Preparing job packs, checking for recalls and updating the system
- Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors
The salary for this role is between £24,000 - £30,000 per annum depending on experience.
Benefits:
- 22 days holiday (Excluding bank holidays)
- Ongoing training and career progression
- Workplace pension scheme (age applicable)
- On-site parking
- Bonus scheme
