Telecoms Customer Service

the role.

This is a fantastic role where excellent communication is at the core of everything! You will join an innovative and forward-thinking telecommunications provider and deliver outstanding customer service to internal and external clients! You will join their team in Basildon on a permanent basis.

Your key duties include:

• Handle client queries effectively through strong communication skills, consistently exceeding expectations.
• Identify opportunities to enhance client revenue and sales.
• Adhere to all processes, procedures, and systems.
• Collaborate with colleagues and other departments to achieve company objectives.
• You will work 37.5 hours per week, 9am 5:30pm, Monday Friday.

why you should apply.

This has been an established company since 1999 and has been at the forefront of providing cutting edge services ever since! If you want to be a part of the UKs most trusted communications provider, this is the place to be! As well as a fantastic salary, you will have 23 days of holiday plus bank holidays, free on-site parking, a gym membership AND complimentary drinks and snacks whats not to like?!

what were looking for.

The ideal candidate will have a solid understanding of IT and Telecommunications services across major UK providers and be proficient in Microsoft applications. Experience in a client-facing role, where strong communication skills have been demonstrated, is preferred. GCSEs in English and Maths at grade C or above (or equivalent) are desirable. You should be organised, a skilled problem-solver, and adaptable to changing environments. A positive, professional attitude, eagerness to learn, and a friendly, approachable demeanour are essential.
 

At polkadotfrog recruitment, we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.